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Often, the biggest challenge to any new (or existing) venue is simply "getting things done." Whether a challenge because of the operating systems, or because of the operating staff, or perhaps a combination of both, Evolution 48 can help.
The Guest Experience
Everything we do is ultimately driven by the desire to give the guests an enjoyable and memorable experience, while making the venue profitable for owner. With so much competition in the Hospitality sector, anything the guests see, feel, touch, or hear, should be given strict attention while simultaneously balancing the finances to ensure revenue and profitability.
Each of the items listed below are geared towards this balance between 'the guest experience' and generating a profitable venue.
With so much value kept in your inventory -- equipment, furniture, beverage, and food items, it's important that you have strict controls in place to ensure nothing goes missing nor are you ordering items that you do not need.
Looking for a bit of honest, un-biased feedback on your venue? After running your operation for a significant time, your eyes can become so adjusted to the daily operations that you no longer 'see' what needs improving or special attention. We've had great success with helping bring in not only a new set of 'eyes,' but help drive revenue through specific staff trainings.
Keeping everyone on the same page, to ensure guest satisfaction consistency, can be met with Standard Operating Procedures and proper manuals geared towards the venue (not just copy and pasted from the hotel down the street).
Product Receiving and Supplies
Be careful not to miss any steps on the Receiving Supplies -- from verifying the quantity to ensuring quality, to returning damaged good, to keeping the receiving areas clean.
Food Handling & Safety
Safe steps in food handling, cooking, and storage are essential to prevent foodborne illness and to keep your staff free from injury.
Scheduling your staff properly is done with an accurate guest forecast coupled with the number of employees needed to meet this demand at any time of the operation.
Obtaining the proper work permits and visas for required staff can be a complex and confusing routine that appears to change every couple of years, or can be different for different country Nationals.
Make sure that you and your team are getting the best support, the best quality. And at the best prices.
Which Point of Sale System is best for your venue? Tons of different options out there.
Security & Prevention
Ensuring both the safety of the guests and staff alike, from both any internal theft or any site hazards is paramount to any venue's success.
Cash Handling & Management
Is a camera watching? hope so. Strong and clear SOPs needed here to ensure your hard earned and well deserved revenues are handled with care.
Ensuring that your staff are aware of all of your venue's products is key to ensuring that they can pass on information properly to your guests.